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Shipping & Handling
Please allow 3 business days for your item(s) to be shipped. Standard delivery is 3 to 5 days for all items in stock to US addresses. You will be notified of any out-of-stock items and their approximate available date. Standard shipping rates are as follows: Orders between $0-$15.99 $6.00 shipping Orders between $16.00-49.99 $7.50 shipping Orders between $50.00-$74.99 $11.00 shipping Orders between $75.00-$99.99 $13.50 shipping Orders between $100.00-$145.99 $15.00 shipping Orders between $146.00-$199.99 $18.50 shipping Orders between $200.00-$245.99 $21.50 shipping Orders between $246.00-$299.99 $24.50 shipping Orders over $300 $28.00 shipping
If you have any questions or concerns about shipping, please contact us via one of the following:
Phone: (828) 295-8883
Email: info@thebarkingrock.com
Returns
If there is a problem with your order, please contact us immediately. Items must be returned within 7 days of the receipt of the item for exchange or refund. Returns will not be accepted after 7 days. Shipping costs are not refundable. If you have a question about returning an item, please call or email us at either of the following:
Phone: (828) 295-8883
Email: info@thebarkingrock.com
Returns and Exchanges can be mailed to:
The Barking Rock
1179 Main St., Unit 104
Blowing Rock, NC 28605
Please ship all items back to us using your carrier of choice. Lost packages are the responsibility of the buyer; therefore, we strongly recommend that you use a form of traceable delivery. We will notify you via once we have received and processed the returned item(s). You can expect the exchange of an item within twelve to fourteen days of our receiving your return. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable. Without your order receipt, a merchandise credit will be issued for the current selling price of the item(s) you are returning.
Sales Tax
We are required by law to collect sales tax on all items delivered in the state of North Carolina. This sales tax will be automatically added to your bill when you check out.
Damaged Packages
Damaged packages are the responsibility of the carrier. Please contact the office of your carrier if damages occur. They will in turn contact us, and we will work with them in order to replace your damaged goods.
NOTE: These policies also apply to orders by phone
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